Friday, October 17, 2008

From Real Groovy to its club members.

"You may be aware that Real Groovy is in receivership. We thought that we should let you know what this may mean to you.

The Real Groovy website is still operating - the only difference is that we cannot issue or redeem online vouchers at the moment. As always, if you place an order on the website, your credit card IS NOT CHARGED until the goods are sent, so there is no risk to you.

All Real Groovy stores are still open. However, we are not purchasing or trading your unwanted items at the moment and we are not issuing vouchers or credit notes. We are still taking special orders and our bins are full of bargains - we encourage you to keep providing your valuable support.

The Real Groovy Club is still operating - you will continue to receive points and bonuses, when they are due.

If you have an insurance claim to be fulfilled by Real Groovy, it has been temporarily put on hold. We ask you to be patient, and we will advise you by email once we have resolved the situation.

We are committed to keeping Real Groovy going and are working hard to ensure that this happens. We hope to be able to start accepting Real Groovy vouchers and credit notes again and, while we cannot make any promises, we recommend that you keep them safe until you hear from us.

We have been overwhelmed by the support that we have received from a lot of our customers, and our staff are really grateful for the patience, understanding and courtesy that has been shown to them in this difficult time. We're all hoping for a really positive outcome and for Real Groovy to continue well into the future.

Thank you

The Real Groovy Team

Latest unofficial word is that RG Wellington and Christchurch have been sold, and a possible sale for RG Auckland is in the air. Here's hoping that happens!

ADDED Just saw that the NZ Herald has posted an NZPA story on Real Groovy, essentially it's a news report which rewrites the above email to customers, and was posted online at 6.48pm.

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